Accessibility Statement

Our Commitment to Accessibility

MOS believes healthcare-related business services and information should be available in a manner that supports equal access, dignity, independence, and usability.

Accessibility is an ongoing responsibility. MOS seeks to incorporate accessibility into the design, development, maintenance, and improvement of its digital services rather than treating accessibility as a one-time project.

Accessibility Standard

MOS's goal is to design and maintain applicable public-facing digital content in substantial alignment with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably applicable.

WCAG is developed by the World Wide Web Consortium and provides internationally recognized recommendations for improving accessibility for people with a broad range of disabilities.

This goal is not a representation that every page, document, third-party integration, or feature conforms perfectly to every WCAG success criterion at all times. Technology, content, and standards evolve, and MOS intends to continue identifying and addressing accessibility issues through ongoing maintenance.

Accessibility Features

Depending on the applicable page or feature, accessibility measures may include:

• semantic HTML structure and logical heading hierarchy
• keyboard-accessible navigation and visible keyboard focus indicators
• descriptive page titles, meaningful link text, and alternative text for meaningful images
• labeled form controls, understandable validation, and accessible status messages
• sufficient color contrast, responsive layouts, browser-zoom support, and reduced-motion support
• accessible navigation menus and appropriate ARIA where native HTML alone is insufficient
• consistent navigation, error identification, and compatibility efforts involving commonly used assistive technologies

Keyboard Navigation

MOS seeks to make interactive website functionality usable without requiring a mouse. Users should generally be able to navigate interactive controls using standard keyboard commands, including Tab, Shift+Tab, Enter, Space, and Escape where appropriate to the control.

Screen Readers and Assistive Technology

MOS seeks to use semantic markup and accessible interface patterns that support modern screen readers and other assistive technologies. Because combinations of operating systems, browsers, assistive technologies, user settings, and third-party software vary significantly, MOS cannot guarantee identical functionality with every possible configuration.

If you experience difficulty using the Services with assistive technology, contact MOS so that we can attempt to provide assistance and investigate the issue.

Text Size, Zoom, Color, and Contrast

The website is designed to support common browser text-sizing and zoom functions. Users may use browser or operating-system accessibility controls to adjust text size, zoom, contrast, and other display characteristics according to individual needs.

MOS seeks to maintain sufficient contrast between text, controls, and backgrounds and to avoid relying exclusively on color to communicate essential information where reasonably practical.

Images and Non-Text Content

Meaningful images should include appropriate textual alternatives where required for accessibility. Images that are purely decorative may be configured so assistive technologies can disregard them.

Forms

MOS seeks to provide accessible forms with programmatically associated labels, clear instructions, identifiable required fields, understandable validation, accessible error messaging, and logical keyboard navigation.

If you are unable to complete a form because of an accessibility barrier, contact MOS using the information below and request an alternative method of communication.

Documents and Downloadable Files

MOS may make PDFs, reports, forms, or other documents available through public or authenticated portions of the Services. MOS seeks to improve the accessibility of documents it creates and controls.

Some older documents, client-supplied documents, third-party documents, archived materials, or specialized files may not be fully accessible. If you encounter a document you cannot access, contact MOS and identify the document. Where reasonably possible and appropriate, MOS will attempt to provide the information in an alternative accessible format.

Client Portal and Administrative Systems

MOS's accessibility efforts extend, as appropriate, to authenticated digital services such as the Client Portal and other authorized user interfaces. Because certain portal content may be supplied by clients or third parties, MOS may not control the accessibility of every uploaded document or item. MOS nevertheless encourages users experiencing an accessibility barrier within an authenticated system to report it so MOS can evaluate available remediation or alternative-access options.

Mobile, Motion, Video, and Audio

MOS designs its digital services to support a range of modern devices and viewport sizes, including desktop computers, laptops, tablets, and smartphones. Responsive presentation may differ according to device size while preserving access to essential information and functionality.

Where motion or animation is used, MOS seeks to avoid unnecessary effects that interfere with usability and to respect operating-system or browser preferences for reduced motion where reasonably practicable. If MOS publishes prerecorded video or audio containing meaningful information, it will evaluate appropriate measures such as captions, transcripts, audio descriptions, or alternative formats based on the nature of the content and applicable requirements.

Third-Party Content and Services

MOS may use or link to content, platforms, widgets, documents, applications, or other services controlled by third parties. Although MOS seeks to consider accessibility when selecting and implementing third-party services, MOS does not control every aspect of independent third-party technology.

Please report accessibility problems involving third-party components encountered while using MOS Services so that MOS can evaluate available alternatives, configuration changes, vendor remediation, or other appropriate responses.

Known Limitations and Continuous Improvement

Despite our efforts, accessibility barriers may occasionally occur because of newly deployed functionality, legacy content, third-party integrations, client-provided documents, technical incompatibilities, browser or assistive-technology differences, or inadvertent implementation defects.

MOS intends to address identified accessibility issues in a reasonable manner based on their nature, severity, impact, technical feasibility, and applicable legal requirements.

Accessibility Testing

MOS intends to incorporate a combination of automated and manual accessibility review into its website and application-development process as appropriate. Automated testing alone cannot establish complete accessibility. Human evaluation, keyboard testing, screen-reader testing, and user feedback may also be used as appropriate.

Requesting Assistance or an Accommodation

If a disability prevents you from accessing information or functionality through the MOS website or an MOS-controlled digital service, please contact us. It is helpful to provide the webpage, document, or feature involved; the nature of the problem; the assistive technology or browser used, if relevant; the information or functionality you were attempting to access; and your preferred method of receiving a response.

Please do not include PHI or other sensitive patient information in a general accessibility request. MOS will make reasonable efforts to understand the issue and provide appropriate assistance or an alternative means of accessing the relevant information or service where reasonably available and required.

No Retaliation

MOS will not discriminate or retaliate against an individual for raising a good-faith accessibility concern or requesting reasonable assistance or accommodation as protected by applicable law.

Changes to This Statement

MOS may update this Accessibility Statement as its digital services, technologies, accessibility practices, or applicable requirements change. The date at the beginning of this Statement indicates its most recent revision.